You stay on the tools. We run the rest.
Business Back Office is a retained back office for small businesses. We build and run the website, the day-to-day operations and the work of bringing in new customers — so the part of the business you never wanted to do stops costing you money.
One monthly fee. No hourly billing. You keep everything we build.
The problem
Most small businesses are not short of work. They are short of a back office.
The jobs get done. It is everything around the jobs that slips — and it slips worst in exactly the weeks you are busiest.
- A quote you meant to send on Tuesday, sent on Friday.
- Enquiries sitting in an inbox with nobody chasing them.
- An invoice for a job you finished three weeks ago.
- A website that still lists a service you stopped offering.
- The schedule living in your head, a notebook and three text threads.
- No idea which of last month's jobs came from where.
None of that needs a bigger team, new software, or a rebrand. It needs someone whose actual job it is.
What we run
Three parts of the business, handed over
Take one. Take all three. Each is run properly or not at all — we would rather do one thing well than three things badly.
Website & Media
A site that answers what people actually ask, and turns visits into enquiries you can count.
You get: Enquiries you can count, from a site you never have to touch.
What this coversOperations
The admin runs to a routine, instead of running through your head.
You get: Quotes out the same day, invoices out on time, and nothing sitting in a pile.
What this coversBusiness Development
A repeatable way to get in front of the right customers, and a record of what each one cost you.
You get: Work coming in on purpose, instead of by luck and word of mouth.
What this covers
How it works
How it works
Four stages. The first two take about two weeks and tell you whether this is worth doing at all. Nothing is built until we can both see what it is for.
01 · Week 1
Onboarding
We write down how your business actually works today.
02 · Week 1–2
Audit
We show you where the money is leaking, in order of size.
03 · Weeks 2–6
Build
We fix the biggest leak first, then the next one.
04 · Ongoing
Run
It becomes ours to run. You go back to the work.
What we are not
Not an agency. Not a freelancer. Not another dashboard.
An agency sells you a project, delivers it, and moves on. You are left owning something you now have to run. We are the opposite: the running is the job.
A freelancer does the task you asked for. That works when you already know what needs doing. Most owners who feel stuck do not, and that is the actual problem.
Software gives you a tool and a login. Somebody still has to use it every week, and that somebody is currently you, at nine at night.
We take the work. You keep the business — every account, document and customer record in your name, from the first day to the last.
Proof
What this looks like when it works
We would rather show you real numbers from real businesses than adjectives.
Placeholder — no client work is published here yet. Nothing below is a real result.
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A named result goes here — the thing that changed and by how much.
The kind of business, the pillar we ran, and over what period.
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A second result, ideally from a different service pillar.
Written so a stranger in the same trade recognises themselves in it.
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A quote from an owner, in their own words, about what changed.
Name, business and town, used with permission.
Tell us what is slipping
One conversation, thirty minutes, no pitch deck. If we are not right for you we will say so.